BY CHRISTINE ANNE BERGER   It is late on Saturday evening when Sergio’s phone rings. A Falcon 900EX EASy is grounded in Lahore, Pakistan, with a hydraulic leak. Sergio knows he must quickly find a solution for his customer. “In ten minutes, I know who the technician is, when his flight is and when he…

BY HENDRIK THIELEMANN   “When it comes to teamwork, we’re one of the best in our industry,” says Robert Blob. 44 years of age, Robert heads up the MRO Bombardier Business Jet Center at RUAG Aviation in Oberpfaffenhofen, Germany. He is in charge of the technical handling of all maintenance, repair and overhaul orders from…